CUSTOMS/DUTIES/SHIPPING

To help avoid delays and customs duties/taxes, check our Dealers/Distributors page and purchase locally.

Shipping within the USA 

We ship all in-stock orders within 2 business days.  That's about all we can control with regards to shipping.  Please continue reading for more information.  It'll take 2 minutes but will save you more time and frustration later.

Free USA shipping is USPS First Class Mail.  Due to current events, expect EXTENDED transit delays.  When you place your order, there will be an ESTIMATED transit time from UPS, USPS, etc.  A more accurate ETA would be to add 2-5 business days to their estimate. 

These conditions have NOTHING to do with us here at RevGrips and we have no way to help after the order has shipped.  UPS, FedEx, DHL, etc. do not answer our phone calls either and we can not contact them on your behalf to track down an order.  

All we can do is package and ship orders according to how they're placed by our customers.  We can not issue refunds for delivery service especially given the above conditions.  We'll ensure you get your order, that's for certain, it just may take longer than either of us would like.

Given the above conditions, consider the following example.  An order is placed on Friday and we ship it on Tuesday.  You choose USPS Priority mail which has an ETA of 2 days.  This gives you an adjusted ETA of 7 business days after you placed the order.  Expect delivery to be at least a week after order was placed.  It may be much sooner, but we will not answer shipping inquiries until after this time has passed. 

Helpful tip:  DHL and UPS are significantly better at their job than USPS.

INTERNATIONAL CUSTOMS, DUTIES, TAXES, TARIFFS, ETC.

RevGrips ships worldwide every single day and we're simply unable to monitor Import Fees, Taxes, Duties, etc. around the world.  If you'd like to purchase our products outside the USA, please check our DEALER PAGE (link here) to see if there's already a dealer/distributor in your country.  

If you're in Canada or Mexico, RevGrips products are eligible for Preferential Treatment (reduced or eliminated Import Duties) since they're made entirely in the USA.  We mark each package with a NAFTA/USMCA sticker and if the Customs Officer does their job, import duties will be reduced or eliminated.  If they don't see or acknowledge the statement, you'll have to contact them to resolve the matter as we unfortunately have no jurisdiction. 

IMPORTANT INFORMATION for Orders shipping OUTSIDE of the USA.

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.  If you decide NOT to pay the customs fees associated with your order and the item is sent BACK to RevGrips, you will NOT be refunded the shipping costs.  These fees are paid directly to the courier.  

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

What happens after I place my order?

Firstly, we would like to thank you for spending your hard-earned money with us at RevGrips.  We are a small business and really do appreciate the support!  We do our best to keep ALL products in stock and send orders out the same or next day.  As with any business, after the package leaves our facility, it's out of our control. 

Processing time and shipping delays due to current events have been pretty lengthy.  We’ve seen packages arrive 5-months after shipping!  Under normal circumstances, customs can take as little as a few days, all the way up to several months in some countries.  The processing time through customs is VERY unpredictable especially during these uncertain times.  I wish we had a way to help with this process but once it leaves our facility, we can’t really do anything.